Refund & Return Policy
RETURNS
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unused, unworn, in its original condition, and in the original packaging.
Items showing signs of use, damage, or alteration will not be eligible for a return.
NON-RETURNABLE ITEMS
The following items are not eligible for returns or refunds:
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Final sale items
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Gift cards
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Items purchased during promotional campaigns or special discounts (unless defective)
RETURN PROCESS
To initiate a return, please contact us at contact.godhaus@gmail.com with:
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Your order number
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Reason for the return
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Clear photos (if applicable)
Once your return request is approved, you will receive return instructions.
Items sent back without prior approval will not be accepted.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Shipping costs are non-refundable.
DAMAGES AND ISSUES
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.
Claims must be made within 7 days of delivery.
REFUNDS
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
EXCHANGES
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at contact.godhaus@gmail.com.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company or payment provider.
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Contact your bank.
If you’ve done all of this and still have not received your refund, please contact us at contact.godhaus@gmail.com.
CONTACT INFORMATION
For questions regarding refunds and returns, contact us at:
Email: contact.godhaus@gmail.com
Store Name: Godhaus